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Heritage Experiences Manager
The Heritage Experiences Manager designs outstanding guest and volunteer experiences while managing Indiana Landmarks’ heritage tourism offerings and logistics, developing and coordinating programs and events in Indianapolis and the Central Region, and assisting with the management of the Indianapolis volunteer program.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The individual in this job must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage Indiana Landmarks’ heritage tourism program, including conceptualizing, planning, coordinating, and conducting a variety of tourism experiences, particularly Indianapolis tours, including:
- Regular tours such as our Monument Circle, City Market Catacombs, Athenaeum and Indiana Landmarks Center tours offered May through October
- Indianapolis school tours
- Neighborhood Walking Tours series
- New and “one-off” tours
- Special-event tours
- Managing contract tours, including responding to tour inquiries, soliciting and booking group and convention tour business, coordinating logistics, managing tour payments, and scheduling docents for all client tours.
- Assist with management of Indiana Landmarks volunteer program, including recruiting, training, scheduling, evaluating, and annual recognition.
- Working cross-departmentally with key staff in other departments and regions of the state, collaborating in developing and coordinating tourism programs and events, outside of Indianapolis.
- Serve on event planning committees to determine and coordinate volunteer and logistical needs for Indiana Landmarks events, such as Treasure Hunt and Rescue Party.
- Coordinate with Marketing Department to market all tours to appropriate audiences.
EDUCATION AND/OR EXPERIENCE
To perform this job at the required level, an individual must have the following education and/or experience:
- Bachelor’s degree in hospitality and tourism, tour/event management, visitor services, public history, historic preservation, museum studies, or a related field
- At least 2 years of related experience in a professional environment.
- 1-3 years of supervisory or management experience, preferably managing volunteers.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent interpersonal skills and ability to interact and communicate with a range of stakeholders and variety of people, both on a one-on-one basis and in group settings; ability to focus attention on individuals requiring assistance with medical and physical needs.
- Excellent ability to prioritize multiple tasks and ensure accuracy while meeting deadlines.
- Excellent ability to assess experiences from various audience’s perspectives and understand how to meet client, partner, and volunteer needs.
- Excellent organizational and administrative skills.
- Above average project management skills, with detail orientation.
- Above average ability to think logically in troubleshooting, analyzing situations, and making sound business decisions.
- Above average ability to make independent decisions.
- Above average writing skills.
- Proficient computer skills, including working knowledge of Microsoft Word, Excel, Eventbrite, and PowerPoint; e-mail systems; and Internet browsers. Experience with volunteer management systems (specifically Volunteer Matters) a plus.
- Working knowledge of office equipment, including printers and photocopiers.
- Average ability to perform basic math skills and apply mathematical concepts to practical situations.
- Ability to develop and manage a budget.
- Above average diplomatic and negotiation skills.
The schedule for this position requires a Tuesday through Saturday work week and occasionally involves additional evening and Sunday work obligations and daytrips. The position works out of the Morris-Butler House, 1204 N. Park Avenue, Indianapolis, IN. Starting salary up to $32,000 based on qualifications and experience, with benefits that include medical, dental, and vision and disability insurance; paid time off; 403b retirement savings plan, with employer matching schedule after 2 years.
Applicants should send resume and cover letter by March 15 to Gwendolen Nystrom, Director of Indianapolis Volunteers and Heritage Experiences, 1201 Central Avenue, Indianapolis, IN, 46202, firstname.lastname@example.org.
Indiana Landmarks offers regular unpaid internships to students in historic preservation, architectural or public history, journalism, public relations, and event and retail management in many of our offices.
See a complete list of unpaid internship opportunities or send internship inquiries to:
1201 Central Avenue
Indianapolis, IN 46202